Studio Policies

 

Register Early

Although you may join our classes at any time throughout the year, we encourage you to register early since class sizes are limited and many fill quickly.

Payments

Once you have enrolled you will be emailed an invoice. Payments are accepted via direct debit or credit/debit card. If paying by credit card there is a small percentage surcharge added onto payments. We still accept term payments, see our see our Enrolment Procedures page for full details.

Refunds

Term tuition fees are non-refundable. You cannot receive a refund if you change your mind or decide the class is not for you. However, they may be requested due to an unexpected family move or serious illness necessitating withdrawal from class. In most situations, a credit voucher for a future session of classes may be given instead of a refund. Any refund requests will be considered on an individual basis and should not be assumed. There is a non-refundable $25 administrative fee for processing any refunds. However, all tuition fees (including deposit) are fully refunded if, for any reason, classes do not proceed and have to be cancelled for that term/semester.Once opened, At Home Materials can neither be refunded nor returned.

Make-up Classes

Classes will be made up in the event of teacher illness or inclement weather. We will notify you of the cancellation and the scheduled make-up day.

Kindermusik students are entitled to 2 makeup classes per 9 week term except in exceptional circumstances. You can do this on an alternate day subject to availability . In order to be eligible for makeup classes, you need to let us know of your intention not to attend your usual class by contacting the office or text your teacher. PLEASE NOTE THAT NO MISSED CLASSES WILL BE CREDITED OR REFUNDED. Once you are booked into a particular class then we expect you to attend this one. You cannot attend different days unless organised with the office and as a makeup class. Makeup are subject to availability. Many of our classes become fully booked and these will be closed off to makeups unless we know of absences in advance.

Afternoon classes – unfortunately we cannot offer makeup classes for after school classes at this time.

Illness

An unfortunate fact of life, children get sick. Particularly at this age when their immune systems are developing. Although we are all surrounded by various viruses and other bugs all the time, we request that you use your discretion and do not bring sick children (or adults) to classes (remember you can attend a makeup class). If you bring an infectious child to classes, we reserve the right to ask you to leave to prevent the spread of nasty bugs throughout our community.

Non enrolled siblings/Other children

Non-enrolled siblings under 9 months are welcome but MUST be placed in a stroller/basinet or other “safe” place. JimJam Studios and its teachers can not be held responsible for injury to your younger child where this is policy is not followed. It is ideal for a parent to bring only the enrolled child(ren) to class in order to give full attention to that child and fully participate in class or alternatively enrol in a multi-age class.

Emergency situations are considered, however, so please ask if a non-enrolled sibling must “tag along”. Children older than 9 months who attend regularly and participate in the class must be paid for.