TERMS AND CONDITIONS

Full Term Enrolment

Enrolment in our regular Jim Jam Music classes is for the full term, generally 10 weeks. If you are enrolling for one of our holiday programs, you are enrolled for those sessions only.

Ongoing Enrolment

Upon enrolment, I understand that billing will occur immediately or up to 48 hours.  I will be billed for the remaining number of classes in that month, as per the payment structure that I have confirmed on enrolment. Your enrolment is ongoing, meaning that you will automatically be re-enrolled in the same class for the next term. This has been introduced by Jim Jam Music to reduce unnecessary administration each term, and to avoid any misunderstandings that may lead to a student missing out on a place in their usual class.

Withdrawal Procedure

If you wish to withdraw your student from classes, you must let us know in writing two weeks before the end of the current term. If you fail to meet this deadline fees will be charged for classes in the following term and no refunds or credits will be offered. Please send an email with your intention to withdraw to [email protected]

Term Schedule

Classes operate during the NSW school terms only.

Unforeseen Circumstances

If in the unforeseen event that Jim Jam Music is forced to close in line with NSW and Federal Government restrictions, then our online program will resume. No refunds will be given in the event of a forced closure as long as Jim Jam Music is able to continue providing online classes according to NSW Government restrictions.

Absences and Makeup Classes

We offer a maximum of two (2) makeup classes per term in our Kindermusik and afterschool programs where there are multiple classes on a variety of days and are subject to availability. Eligibility for makeup classes is subject for prior notification to the child's absence via the Parent Portal. Makeup classes are non-transferable, expire at the end of the current term, and are specific to the enrolled child.Any makeups expire at the end of the current term. Makeups must be booked via the Parent Portal.

Payment Structure

Enrolment is term by term. Tuition fees are charged monthly based on the number of classes in that month. You will not be charged for any weeks that the studio is closed or where a public holidays falls on your class day.

Upon enrolling you will be asked to give your payment details. If for any reason you need to update or amend these details, please login to the Jim Jam Music Parent Portal

Payments will be deducted from your nominated account on the 1st of the month. Please make sure that there are funds available in your account to allow for the payment to be processed.  A $15.00 non-payment fee, per occurrence, will be added to your account for any auto-payments that cannot be processed due to incorrect information or insufficient funds.

Registration Fee

An annual registration fee of $50 per student will be charged upon enrolment at any time in the calendar year. This includes a welcome pack, t-shirt, insurances and administration costs.

Inclusive Fees

Our Fees are all inclusive of weekly classes, all class materials, access to Kindermusik digital materials (for those in our Kindermusik program), park play dates, CD's and GST.

Unpaid Fees

Any unpaid fees may result in the student being removed from our programs.

Class Cancellation

If a teacher is unwell resulting in a class being cancelled, Jim Jam Music will either a) schedule a makeup class or b) provide a credit for that class at the discretion of Jim Jam music management. Refunds may be considered under certain circumstances at the discretion of Jim Jam Music Management.

Credit Expiry

All unused credits will expire on 31st December each calendar year.

What’s included: 

Your Kindermusik tuition is for everything that is included with enrolment here at Jim Jam Music – a scheduled number of weekly classes throughout the term, plus access to music, e-books, games, activities, and more in the Kindermusik app.

You'll enjoy weekly classes, small class sizes (up to 12 children), a structured curriculum that progresses your child from one level to the next, a close connection with your licensed Kindermusik educator, music and activities to take home with you, and making lots of new friends – for yourself and for your child!

Class Cancellation:

In the event of a teacher's illness leading to class cancellation. We will notify you via text and the parent portal. Jim Jam Music will either schedule a makeup class during the school holidays or provide a credit, at the discretion of management.

Trial Classes:

We offer a three (3) week paid trial package - We find that most young children need a few classes to settle into our program and by the 3rd class they will be familiar with our routines and how the class is structured.

Trial classes must be used over three (3) consecutive weeks.

Our Trial Package can be started anytime in weeks 1-8 of the term. No credits, refunds or makeup classes will be provided for missed trial classes.

Withdrawal of Enrolment Procedure:

To withdraw a student from classes, written notice must be provided before the last week of the current term. Please send an email with your intention to withdraw to [email protected]

Failure to meet this deadline will result in fees being charged for the following term, with no refunds or credits offered.

What’s included: 

Your tuition is for everything that is included with enrolment here at Jim Jam Music – a scheduled number of weekly classes throughout the term, any music, handouts and resources used in classes, Jim Jam t-shirt issued during the year leading up to our end of year concert, costumes or props  for performing in our end of year concert, performance opportunities throughout the year including school fetes, special events.

You’ll enjoy weekly classes, small class sizes (up to 15 children), a structured curriculum, a close connection with your Jim Jam Educator and regular updates via email.

Trial Classes:

Students wanting to try Sing Dance Play are able to pay for a 3 week trial booked via our website. Fundrum are able to attend 1 paid Trial class and this can be booked via the website or directly with our office. Trial classes are not available in the last week of each term as we often hold a mini performance for parents or have a themed party week.

Class Cancellation:

In the event of a teacher's illness leading to class cancellation, Jim Jam Music will either schedule a makeup class during the school holidays or provide a credit, at the discretion of management.

Withdrawal of Enrolment Procedure:

To withdraw a student from classes, written notice must be provided before the last week of the current term.  Please send an email with your intention to withdraw to [email protected]

Failure to meet this deadline will result in fees being charged for the following term, with no refunds or credits offered.

What’s included: 

Your tuition is for everything that is included with enrolment here at Jim Jam Music – a scheduled number of weekly lessons throughout the term, any music, handouts and resources used in lessons. Performance opportunities throughout the year may include school fetes, special events and our end of year concert.

Non-Attendance Notice for private lessons:

24 hours notice must be given for non-attendance of a private lesson otherwise that lesson is forfeited.

If you are unwell, we can provide you with an online lesson during the scheduled lesson time or a makeup lesson at the discretion and availability of the teacher.

Online Lessons in lieu of face to face private lessons :

If you are unable to attend a physical in-studio lesson, we can offer you an online lesson. This may be a music theory lesson or sight singing lesson. If physically singing is a challenge due to illness, we call this a "No Singing” Vocal Lesson. There can be alot of learning happening without doing any actual singing. This will be charged at the regular session fee.

Trial Classes:

Students wanting to try a Private Music or Vocal Lesson are able to attend One (1) paid Trial lesson and this can be booked via the website or directly with our office.

Providing for our students’ safety and being respectful of our teachers’ time is of utmost priority to us here at Jim Jam Music. When your student’s lesson or class ends, our teachers are either moving on to teach the next lesson or heading home to their families or other responsibilities.

For these reasons, students must be picked up from their lesson or class promptly.  If you are dropping your child off, please plan to be back on site at least 5 minutes before the end of their class or lesson.

If one of our teachers has to wait with your child because your child is the last student to leave for the day, there will be a late pick-up fee charged to your account in order to compensate the teacher for their time and inconvenience in waiting with your child.  Repeated late pick-ups will require rescheduling of lesson or class times.

Late pick-up fees will be billed as follows:

From 5 to 15 minutes late for pick-up: A $25 fee will be charged to your account

From 15 to 30 minutes late for pick-up: A $40 fee will be charged to your account

From 30 to 60 minutes late for pick-up: A $60 fee will be charged to your account

If you know you are going to be late, please either:

Call the teacher if you have those details or

Text 0417 666 487 and

If your child has a phone, please text your child.  This will put their mind at ease.  It also means we or they can let the teacher know that you are on your way.

At Jim Jam Music, we are committed to protecting the privacy of our students and their families. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By enrolling in our programs, you acknowledge and agree to the terms outlined below:

Information Collection

We collect personal information such as names, contact details, emergency contact information, and any relevant health or special needs considerations during the enrollment process.

Use of Personal Information

Personal information is used for administrative and educational purposes, including class enrolment, communication with parents or guardians, and ensuring the well-being of our students.

Photos and Media

Photos and media taken during classes may be used for promotional purposes, as outlined in our Marketing Policy. Your consent is obtained during the enrollment process, and any concerns or objections should be communicated to our staff.

Disclosure to Third Parties

We do not disclose personal information to third parties without explicit consent, except as required by law or in cases where the safety and well-being of a student may be at risk.

Date Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Access and Correction

Parents or guardians may request access to their child's personal information and may correct any inaccuracies. Requests for access or corrections should be made in writing to our administrative staff.

Retention of Information

Personal information is retained only for the duration necessary for the purposes outlined in this policy or as required by law. After this period, information is securely disposed of.

Communication Preferences

We may use your contact information to send updates, newsletters, and information related to our programs. You may opt-out of these communications at any time by notifying our staff in writing.

Compliance with Laws

We comply with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs).Policy Changes: We reserve the right to update or modify this Privacy Policy. Any changes will be communicated to enrolled families through our official communication channels.

Contact Information

For any inquiries, concerns, or requests related to privacy, please contact our designated privacy officer at [email protected]

By enrolling in our programs, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.