TERMS AND CONDITIONS

Weekly Group Classes and Private Vocal Lessons operate during NSW school terms.

Register any time of the year! We are always happy to welcome new students to our Jim Jam Family!! You may start lessons at any time of the year and pause enrolment if needed at the end of a school term. We’ll gladly pro-rate tuition if you start lessons partway through the term.

Once enrolled, we’ll keep you enrolled until you tell us you need to pause or withdraw. No need to constantly fill out forms to re-enrol. We want to keep things easy and convenient for you.

If you need to make a scheduling change, class change, or teacher change, just let us know via our web form, or by calling our office at 0419809055. We’re always happy to help where we can.

Payment Structure

Tuition fees are charged on a term-by-term basis.

Upon enrolling, you will be asked to update your payment details. If necessary, you can update or amend these details by logging into the Jim Jam Music Parent Portal - Profile - Settings - Payment Cards.

Payments will automatically be enrolled into a payment plan which will break up the total fee for the term into three (3) payments. If you do not wish to be enrolled in the payment plan, you can pay the full invoice up front. Please send an email to [email protected] to discuss.

No charges apply for weeks when the studio is closed or if a public holiday falls on the scheduled class day.

Payment Process for Month-by-Month

Monthly payments are deducted from your nominated account as per the payment schedule posted to the parent portal. The monthly payments are 1/3 of the total fee for the term irrespective of the number of classes in that month. 

Inclusive Fees

Fees cover weekly classes, class materials, access to Kindermusik digital materials (for Kindermusik programme participants), park play dates, CDs, insurance, and GST.

Unpaid Fees

Continued non-payment of fees may result in the student's removal from our programmes.If you are experiencing financial difficulties, please email [email protected] to discuss your situation. Rest assured, any information you share with us will be treated with the utmost discretion.

Credit Expiry

Unused credits expire on 31 December each calendar year.

What’s included: 

Your Kindermusik tuition is for everything that is included with enrolment here at Jim Jam Music – a scheduled number of weekly classes throughout the term, plus access to music, e-books, games, activities, and more in the Kindermusik app.

You'll enjoy weekly classes, small class sizes (up to 12 children), a structured curriculum that progresses your child from one level to the next, a close connection with your licensed Kindermusik educator, music and activities to take home with you, and making lots of new friends – for yourself and for your child!

Absence from class

Please advise our office via text to 0419 809 055 or email [email protected] if you are unable to make your regular class.

We offer 2 makeup classes per term and they must be used in the term that the original class was missed. Makeup classes do not accumulate and carry over from term to term. To be eligible for a makeup class, you must advise us of the absence at least 1 hour prior to the class start time.

Makeup classes are non-transferable and expire at the end of the current term.

To book your makeup class, please email [email protected] with your preferred makeup class date. Please note that enrolment into the makeup class is not confirmed until you receive a confirmation email from Jim Jam Music.

Class Cancellation:

In the event of a teacher's illness leading to class cancellation. We will notify you via text and the parent portal. Jim Jam Music will either schedule a makeup class during the school holidays or provide a credit, at the discretion of management.

Trial Classes:

We offer a three (3) week paid trial package - We find that most young children need a few classes to settle into our program and by the 3rd class they will be familiar with our routines and how the class is structured.

Trial classes must be used over three (3) consecutive weeks.

Our Trial Package can be started anytime in weeks 1-8 of the term. No credits, refunds or makeup classes will be provided for missed trial classes.

Withdrawal of Enrolment Procedure:

To withdraw a student from classes, written notice must be provided before the last week of the current term. Please send an email with your intention to withdraw to [email protected]

Failure to meet this deadline will result in fees being charged for the following term, with no refunds or credits offered.

What’s included: 

Your tuition is for everything that is included with enrolment here at Jim Jam Music – a scheduled number of weekly classes throughout the term, any music, handouts and resources used in classes, Jim Jam t-shirt issued during the year leading up to our end of year concert, costumes or props  for performing in our end of year concert, performance opportunities throughout the year including school fetes, special events.

You’ll enjoy weekly classes, small class sizes (up to 15 children), a structured curriculum, a close connection with your Jim Jam Educator and regular updates via email.

Absence from class

Please advise our office if you are unable to make an after school lesson. This can be done via texting 0418 809 055 or emailing [email protected].

Make-up lessons are not available for after school classes as each program/class  is working on their own specific curriculum.

Trial Classes:

Students wanting to try either Musicians, Kids Choir, Broadway Jam or Fundrum are able to attend 1 paid Trial class and this can be booked via the website or directly with our office.Trial classes are not available in the last week of each term as we often hold a mini performance for parents or have a themed party week.

Class Cancellation:

In the event of a teacher's illness leading to class cancellation, Jim Jam Music will either schedule a makeup class during the school holidays or provide a credit, at the discretion of management.

Withdrawal of Enrolment Procedure:

To withdraw a student from classes, written notice must be provided before the last week of the current term.  Please send an email with your intention to withdraw to [email protected]

Failure to meet this deadline will result in fees being charged for the following term, with no refunds or credits offered.

What’s included: 

Your tuition is for everything that is included with enrolment here at Jim Jam Music – a scheduled number of weekly lessons throughout the term, any music, handouts and resources used in lessons. Performance opportunities throughout the year may include school fetes, special events and our end of year concert.

Non-Attendance Notice for private lessons:

24 hours notice must be given for non-attendance of a private lesson otherwise that lesson is forfeited.

If you are unwell, we can provide you with an online lesson during the scheduled lesson time or a makeup lesson at the discretion and availability of the teacher.

Online Lessons in lieu of face to face private lessons :

If you are unable to attend a physical in-studio lesson, we can offer you an online lesson. This may be a music theory lesson or sight singing lesson. If physically singing is a challenge due to illness, we call this a "No Singing” Vocal Lesson. There can be alot of learning happening without doing any actual singing. This will be charged at the regular session fee.

Trial Classes:

Students wanting to try a Private Music or Vocal Lesson are able to attend One (1) paid Trial lesson and this can be booked via the website or directly with our office.

Providing for our students’ safety and being respectful of our teachers’ time is of utmost priority to us here at Jim Jam Music. When your student’s lesson or class ends, our teachers are either moving on to teach the next lesson or heading home to their families or other responsibilities.

For these reasons, students must be picked up from their lesson or class promptly.  If you are dropping your child off, please plan to be back on site at least 5 minutes before the end of their class or lesson.

If one of our teachers has to wait with your child because your child is the last student to leave for the day, there will be a late pick-up fee charged to your account in order to compensate the teacher for their time and inconvenience in waiting with your child.  Repeated late pick-ups will require rescheduling of lesson or class times.

Late pick-up fees will be billed as follows:

From 5 to 15 minutes late for pick-up: A $25 fee will be charged to your account

From 15 to 30 minutes late for pick-up: A $40 fee will be charged to your account

From 30 to 60 minutes late for pick-up: A $60 fee will be charged to your account

If you know you are going to be late, please either:

Call the teacher if you have those details or

Text 0417 666 487 and

If your child has a phone, please text your child.  This will put their mind at ease.  It also means we or they can let the teacher know that you are on your way.

From time to time, photos and video will be taken of the class that your child is enrolled in.

These photos may be used for promotional purposes by Jim Jam Music through printed material, social media, website, and other marketing materials.

Please advise our staff prior to enrolling if you need to discuss this aspect.